Refund policy 1. Return conditions and time - Arco Sanitary Ware accepts returns within 30 days from the date of sale. - Returned products must remain in their original condition, unused, unassembled, and retain all packaging materials and accompanying documentation. - No returns are accepted except for custom-made products or special orders with special agreements. 2. refund process - Customers should apply for return through the national customer service hotline or official designated method, provide valid purchase proof and return reason. - After approval, customer service will guide the return process. - After receiving the returned product, Aigo will complete the product inspection within 5 working days and process the refund within 7 working days after the inspection. 3. refund method - Refunds will be returned to the customer using the same method of payment as the original purchase, unless the customer agrees to accept the refund in another form. - For all orders paid by bank transfer, the refund will be returned directly to the customer's original payment account. 4. Costs incurred on returns - If non-quality defects are found in the product return inspection, the customer shall bear the return freight. - For the return of products caused by quality problems, the freight shall be borne by Aigao Sanitary Ware. 5. Returns Protection and Customer Rights - We provide detailed return guidelines to ensure that the process is simple and transparent for customers to understand and operate. - We promise barrier-free returns for all products purchased through regular channels. - Professional customer service team will provide efficient and thoughtful service to ensure that your problems are resolved in a timely manner. 6. Financial control - Aigo Sanitary strictly monitors every step of the return process and makes records at each step to ensure the accuracy and transparency of the financial flow. - Returns will be included in financial reports and regularly audited to optimize processes and implement cost controls. 7. competitive advantage - Our return and refund policy is competitive in the industry, better able to meet customer needs, reflecting our confidence in product quality and respect for customer rights. - The combination of high quality products and perfect after-sales service enhances the trust and loyalty of customers to the brand of Aigao Sanitary Ware. Our goal is to improve customer satisfaction, build long-term trust relationships and ensure that the interests of the business and its customers are properly protected through an efficient and fair return and refund policy.