Refund policy * * conditions of return * * 1. Within 30 days from the date of purchase, if the product has non-man-made damage that cannot be repaired by routine use, the customer has the right to apply for return. two。 If the product is damaged during transportation, the customer should provide us with a proof of damage (such as picture or video) within 48 hours after receipt in order to apply for a return. 3. If the product cannot be used properly due to quality problems, the customer can apply for a return during the warranty period. * * II. Return process * * 1. Contact customer service: customers need to contact customer service through officially designated channels, submit a return application, and provide corresponding supporting materials. two。 Review and return: our customer service team will review the return within 3 working days after receiving the application to confirm whether the return conditions are met. 3. Confirm the return information: after the examination and approval, we will confirm the specific address and method of the return with the customer, and provide return guidance. 4. Return logistics: customers return the products in accordance with the instructions, and Aigao Sanitary Ware Co., Ltd. bears the return logistics costs related to quality problems. 5. Return inspection: after receiving the returned products, we will conduct quality inspection to confirm that the products are correct. 6. Refund operation: the quality inspection is correct and we will refund the customer within 5 working days. * * third, refund method * * 1. Return directly to the customer's original payment account. two。 If the customer has special needs, you can negotiate with the customer service to confirm the refund method. * * fourth, supplementary note * * 1. The product must keep the complete packaging and accessories so as not to affect the re-sale before you can apply for return. two。 If the product is damaged due to improper use or storage by the customer, it will not be within the scope of return. 3. The returned products have been tested for non-quality problems, and the related return logistics costs shall be borne by the customer. Through the implementation of strict refund policy, Guangdong Aigao Sanitary Ware Co., Ltd. aims to protect customer rights and interests, improve customer satisfaction, maintain the long-term trust relationship between the company and customers, and reasonably control financial costs and enhance market competitiveness.