Refund policy 1. Return policy: 1. Application conditions: Within 30 days from the date of receipt, the customer can apply for return if the product has non-man-made quality problems or does not conform to the description. Two . Application process: -customers need to contact customer service and provide order information, product photos and problem descriptions. After the customer service confirms the problem, provide the return address and return number. -the customer needs to ensure that the product packaging is complete, the accessories are complete, and the secondary sales will not be affected, and the return number shall be attached to the conspicuous position of the package. -customers need to choose traceable logistics services to return products, and inform customer service logistics order number. 3. Return inspection: After receiving the returned products, we will conduct a quality inspection within 3 working days to confirm that the products meet the return conditions. 4. Refund process: After the product inspection is qualified, we will deal with the refund within 7 working days. The refund will be returned to the customer's original payment account according to the original payment path. 5. Special instructions: -return will not be accepted after customization or special use by the customer. -products that are damaged, naturally worn or exceed the return time limit due to improper use by the customer will not be returned. -the return freight shall be borne by Guangdong Aigao Sanitary Ware Co., Ltd. Unless the quality problem or description is not consistent, the return freight will be borne by the customer. Second, the protection of customer rights and interests: This return policy aims to protect the legitimate rights and interests of customers. We are committed to the return and refund process transparent and efficient, customer service follow up throughout the process to ensure customer satisfaction. Third, building trust and financial control: The return policy of Guangdong Aigao Sanitary Ware Co., Ltd. Reflects the commitment to quality and respect for customers. Reasonable control of the return time limit and conditions to ensure the interests of both parties and reduce unnecessary financial risks. A fair and reasonable return and refund policy not only helps to establish long-term trust with customers, but also reflects the company's competitive advantage. The policy is professional, accurate and authentic, and aims to have a positive business impact on both customers and enterprises without any exaggerated or misleading information.