1. Return policy: 1. Return conditions: -Product quality problems: within 7 working days after receiving the goods, customers can apply for return if they find defects in manufacturing or damage caused by transportation. -wrong delivery: if the received product does not match the order due to an order error caused by the company, the customer also has the right to apply for return within 7 working days. -unused status: returned products must keep the original package intact, uninstalled and complete accessories. Two . Return process: -Application: customers need to submit the return application through the customer service center of Guangdong Egao Sanitary Ware Co., Ltd., and provide the corresponding purchase vouchers, product photos and detailed reasons for the return. -Audit confirmation: the company will conduct an audit within 3 working days after receiving the return application, and provide the return address and instructions after the examination and approval. Return: the customer sends the goods back in accordance with the instructions provided by the company to ensure that the products are packed in good condition and will not affect the secondary sales. -Commodity inspection: after receiving the returned goods, the company will inspect the goods to ensure that the goods meet the return conditions. -refund processing: after the goods are confirmed to meet the return conditions, the company will complete the refund within 5 working days. 3. Special note: -Custom products: due to the characteristics of customized products, returns are generally not accepted unless there are quality problems. -overdue return: the company reserves the right not to accept return applications that take more than 7 working days. Second, refund policy: 1. Refund method: -refund: the refund will be refunded through the same payment channel as when the customer received the money. -Bank transfer: if the refund cannot be operated through the original payment channel, the money will be refunded by bank transfer. Two . Refund limitation: -after the approval, the refund will be processed within 5 working days. The specific arrival time depends on the payment channel chosen by the customer and the processing speed of the bank. 3. Cost commitment: -if the return is due to corporate responsibility, such as product quality problems or incorrect delivery, the freight arising from the return shall be borne by the company. -if the return is due to the customer's personal reasons, the freight arising from the return shall be borne by the customer. The purpose of this refund policy is to reflect the confidence of Guangdong Aigao Sanitary Ware Co., Ltd. In product quality, protect customer rights and interests, enhance customer satisfaction, and build customer trust. We promise to provide accurate, true, not exaggerated or misleading information to support financial control and shape competitive advantage.