Refund policy 1. Return conditions and procedures: 1. Return prescription: within 30 days from the date of signing and receiving the product, the customer can apply for return. Two . Return qualification: the product should keep the original package intact and can only be returned without use, installation or secondary sale. With the exception of customized products, return of customized products will not be accepted once production starts. 3. Application process: customers need to submit the return application through the official customer service channel, and provide the order number and the reason for the return. The customer service team will review and reply within 1-3 working days. 4. Return channel: depending on the results of the audit by the customer service team, the customer may need to return the product to the specified address or take other agreed return methods. Second, refund conditions and time limit: 1. Refund eligibility: products that meet the return conditions will be refunded for customers after inspection and confirmation. Two . Refund time limit: once the returned product is received and checked correctly, the refund will be returned to the customer's payment account within 5 working days. 3. Refund amount: customers will get a full refund for products that are intact and return goods that meet the return conditions; if the packaging of the products is damaged or there are signs of use, the corresponding fees will be deducted according to the actual situation of the products. 3. Special instructions: 1. Return postage: for non-quality problems, the return postage shall be borne by the customer; due to quality problems, the postage shall be borne by Guangdong Aigao Sanitary Ware Co., Ltd. Two . Quality assurance: all products undergo strict quality inspection before shipment. If there are any quality problems, please contact the customer service center within 7 days after receiving the product and provide the corresponding evidence. We will give you a replacement or a refund after verification. 3. Service support: customers can obtain consultation and support related to return and refund at any time through the national customer service hotline. Guangdong Aigao Sanitary Ware Co., Ltd. Is committed to providing professional, true and accurate refund service without exaggerating or misleading information, so as to protect customer rights and interests, improve customer satisfaction, build trust, and maintain competitive advantage for enterprises through reasonable financial control.